WARRANTY PERIODS (Begins from delivery date)

Warranty Details

Our warranty guarantees that all items will be free from material and engineering defects and works as advertised.

A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.


  • 1. The warranty does not extend to damage from abuse or on purpose, normal wear and tear, alterations, or misuse, demagnetization of magnetic strip bank cards, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of the cardholder’s contents, loss of use, loss of data, or similar are not covered.
  • 2. The warranty is non-transferable and only covers the original end-user purchaser. ICYBERGEAR will only authorize the warranty claim if the product was purchased from an official store.
  • 3. Customers must provide a valid order number or matching email address to make a claim.
  • 4. This limited warranty covers only ICYBERGEAR products and won’t cover damage to any device or personal property.


To make a claim, or if your shipment arrived damaged or defective, please contact us at for a quick solution.

Limitation Of Liability

In no event shall ICYBERGEAR or its authorized suppliers be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the Product, including, without limitation, property damage, loss of value of the Product or any third party products that are used in or with the Product, or loss of use of the Product or any third party products that are used in or with the Product, even if ICYBERGEAR has been advised of the possibility of such damages. ICYBERGEAR has no liability for any damage or destruction to consumer electronics devices or other personal property that are in the Products, including, without limitation, laptops, cell phones, smartphones, tablets, wearable devices, or handheld devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages, the entire liability of ICYBERGEAR and any of its authorized suppliers shall be limited to the amount actually paid by you for the Product.


Sometimes, we know that our products don’t quite meet your expectations, and we sincerely apologize for this. If you experience this, please contact as soon as possible and provide us with complete product and package pictures within seven days of purchase. We will then arrange after-sales service as quickly as possible.

All items may be returned or exchanged within seven days from when it was delivered. Cyber owns a Return Merchandise Authorization, so you will only pay for return shipping and insurance fees.

Please note that to be eligible for returns, the item(s) must be in their original condition when received, including all product documentation, and shipped within three days.

To exchange a product quickly, we recommend applying for a refund and placing a new order. Please allow approximately one week for your refund to be processed after we receive your return.

If a package or item delivered to you arrives damaged, please refuse the shipment or contact us ( immediately. Please retain all packing materials unless instructed otherwise by Cyber. Claims for damaged or missing items must be reported immediately or within three days of receipt of your shipment. Cyber will not be responsible for lost or damaged returned shipments.

Important Notice: engraved items or customized items are not refundable.


To claim a return or exchange, please first email us ( to file a claim. Please include your PO number, name, address, and phone number (including area code) with the name of the item and a description of the problem.

We will evaluate the claim at our discretion within 3-5 business days after receiving your email. If the application meets our manufacturing defects, we will begin to process the claim. You may be requested to get the claimed product or part(s) at the warranty location. Once the product or parts are received with the repair order number, we will refund your processing and repair fees or replace your product at our discretion.



PayPal orders will be credited back to your PayPal account. Please allow up to 1 week for your account to be credited.


Credit card purchases will be refunded to the credit card or account used on the original purchase. Please allow up to 1 week from the date that ICYBERGEAR has received your return for your account to be credited.

You may wish to contact your credit card company on posting guidelines as they can vary.

If you made a purchase of US$1000 or higher using a bank wire, and are an International customer, your refund will take approximately three weeks from the date of the return’s receipt.

For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted to the account from which they originated.


Shipping charges, including special handling and any other related costs, are non-refundable.

Please do not use a collect on delivery service.

If you receive any portion of your order damaged, please contact us before returning the items. ICYBERGEAR will not reimburse you for any unauthorized shipping expenses incurred.

Please retain all shipping materials for the courier pick up and inspection.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion.

We will not reimburse you for overnight, express, or other specialized services.


If you would like to change or cancel an order, please contact us as soon as possible. We will attempt to accommodate order changes to the extent possible before shipping confirmation. Some changes may result in a shipping delay.

We cannot accommodate changes or cancellations on special order requests and orders that have already shipped.

If your order has already shipped, please contact us to set up a merchandise return once you have received it.


Free gifts are not for resale and will not be replaced if lost or stolen.

Free gifts are provided on an "as is" basis (with its present look or condition) without further warranty. These include but are not limited to, lost, misplaced, destroyed, or stolen free gifts once they are claimed. These gifts are not redeemable for cash and cannot be transferred or exchanged.



All orders of $30 and over (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA).

All orders use premium express delivery service based on recommendations from our freight forwarder.

We dispatch within 24 working hours (pre-sale items excluded) unless in the case of a force majeure. Normally, the item will ship from a warehouse (US/CA/AU/EU/UK/HK) near to your location, but it will ship from another warehouse to avoid delays in the case of out-of-stock conditions.

Shipping time varies according to different countries and regions.

Generally speaking, it would take 2 - 10 days.

For some specific cases, please check the following table for references.

Shipping to Shipping Time Free shipping over $30
USA Expedite Shipping 3-7 Days $15.00 USD
Puerto Rico, Hawaii, Guam Expedite Shipping 5-20 Days $10.00~$25.00 USD
Taiwan, China Fedex 3-7 Days $15.00 USD
Canada Expedite Shipping 3-15 Days $10.00~$25.00 USD
Standard Shipping 10-25 Days $15.00 USD
Bangladesh, Laos, Malaysia, Nepal, Philippines, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Yemen Expedite Shipping 7-15 Days $15.00 USD
Balkans, Montenegro Standard Shipping 10-25 Days $10.00~$25.00 USD
EU(Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden) Standard Shipping 10-25 Days $15.00 USD
Chile Expedite Shipping 7-15 Days $30.00 USD
Europe Standard East Standard Shipping 40-50 Days $10.00~$25.00 USD
Norway Standard Shipping 10-25 Days $10.00~$25.00 USD
Caribbean & South America(Bolivia, Caribbean Netherlands, Falkland Islands, Guyana, Paraguay, Suriname, Uruguay, Venezuela) Out-of-delivery area Shipping 3-10 days $10.00~$25.00 USD
UK & Ireland Expedite Shipping 5-7 Days $15.00 USD
Standard Shipping 10-20 Days $15.00 USD
Hong Kong Shunfeng Express $15.00 USD
Japan 佐川急便 4-15営業日、日本語でご住所をお書きましょう $15.00 USD
Israel Expedite Shipping 5-15 Days $10.00~$25.00 USD

Out-of-delivery area shipping 5-20 Days

Shipping to Shipping Time Free shipping over $30
Mexico FedEx 7-15 Days $15.00 USD
Bahrain, Kuwait, Oman, Qatar Expedite Shipping 7-15 Days $10.00~$25.00 USD
Cyprus, Turkey, Monaco Standard Shipping 10-25 Days $10.00~$25.00 USD

Out-of-delivery area shipping 15-30 Days

Shipping to Shipping Time Free shipping over $30
Myanmar Out-of-Delivery-Area Shipping 20-35 days $15.00 USD
Tunisia Standard Shipping 10-25 Days $15.00 USD
Australia, New Zealand Expedite Shipping 5-15 Days $15.00 USD
South Africa Expedite Shipping 7-15 Days $10.00~$25.00 USD
Cambodia Out-of-Delivery-Area Shipping 5-10 days $10.00~$25.00 USD
Iceland, Indonesia Out-of-Delivery-Area Shipping 5-15days $10.00~$25.00 USD
Georgia Out-of-Delivery-Area Shipping 7-15 days $10.00~$25.00 USD
Peru Out-of-Delivery-Area Shipping 10-20 Days $10.00~$25.00 USD
Pakistan Out-of-delivery area shipping 7-15 days $10.00~$25.00 USD
Colombia, Ecuador, French Guiana Out-of-delivery area shipping 5-20 Days $10.00~$25.00 USD
Russia Standard Shipping 20-40 Days $15.00 USD
Saudi Arabia FedEx 3-7 Days $10.00~$25.00 USD
Switzerland Standard Shipping 5-20 Days $10.00~$25.00 USD
India Standard Shipping 15-30 Days $10.00~$25.00 USD

Regarding products, the PITAKA MagEZ slider would cost more shipping time due to some policies for some countries and regions.

Please kindly check the table below.

Shipping to Shipping Time Free shipping over $30
Australia, Austria, Belgium, Bolivia, Bulgaria, Canada, China, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Jordan, Laos, Latvia, Liechtenstein, Luxembourg, Macao SAR, Montenegro, Myanmar (Burma), Nauru, Nepal, Netherlands, Norway, Oman, Palestinian Territories, Paraguay, Poland, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States, Yemen, Maldives, Mongolia, Chile, Colombia, Ecuador, Morocco, New Zealand, Peru, South Africa, Tunisia, Uruguay, Venezuela, Russia Standard Shipping 5-20 Days $10.00~$25.00 USD

Please consider due to the recent pandemic conditions, some parcels might experience delays, please contact if you have any questions.

Once a package has been declared "delivered" by the local courier, UPS/FedEx/DHL or similar, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and will not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier, such a "declared lost" shipment or “returned to sender”, for example, we will help and send a replacement order.

The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.

Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.

If you do not receive your item on time, please contact us for further assistance.


Additional shipping charges may occur for ODA delivery or delivery to remote areas that are difficult to reach, e.g. islands, ski resorts, military operation areas etc. Transit time for shipments to these regions may be longer.

The carrier defines ODA delivery as delivery to a remote area only before shipping. They may contact you with additional charges.

Business addresses in the city center of Hong Kong are recommended, as we will use SF Express. You may incur an extra charge of approximately HKD16-20 for areas outside of the city. If this occurs, please contact us.


  • 1. Customers must first send a clear photo or video of the damaged or defective product and the shipping package before we can consider issuing an RMA. Please use good lighting, and take the picture at a close to medium distance so that we can identify and verify the issue(s).
  • 2. Customers need to pay the return shipping fee first. After ICYBERGEAR has received the returned product and confirmed it is faulty, the return shipping cost will be refunded based on a valid return receipt of up to a maximum of 50 USD. If our technical team determines the item is not DOA, ICYBERGEAR will not compensate for the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
  • 3. Product returns must be via one of ICYBERGEAR’s approved shipping methods. Our after sales team can provide you with further details.

Free Shipping Exclusions

We do not offer free shipping to the following locations.

Shipping fees will be calculated at checkout.


Vietnam $10
Indonesia $10
Brunei $15
Saudi Arabia $10
Bahrain $10
Kuwait $10
Oman $10
Qatar $10
Pakistan $10
Cambodia $15
Jordan $10


Iceland $10
Montenegro $10
Serbia $10
Turkey $10
Cyprus $10
Georgia $10
Monaco $10
Bosnia & Herzegovina $10
Moldova $10
Norway $10

South America

Bolivia $10
Paraguay $10
Uruguay $10
Paraguay $10
Venezuela $10
Colombia $15
Ecuador $15
French Guiana $15
Peru $15
Chile $30


Falkland Islands $10
Guyana $10
Suriname $10
Canary Islands $10
Caribbean Netherlands $10
Netherlands Antilles $15
French Guiana $15


Morocco $10
South Africa $10

Places We Don’t Ship To (but wish we did):

North America

  • Greenland


  • Papua New Guinea
  • French Polynesia
  • Palau


  • Mayotte
  • Cote d'Ivoire
  • Egypt
  • Kenya
  • Uganda
  • Central Republic
  • Sudan

South America

  • Brazil
  • Argentina
  • Venezuela


  • Aland Islands
  • French Southern Territories
  • Isle Of Man
  • North Macedonia
  • Andorra
  • Gibraltar
  • Kosovo
  • Albania
  • Azerbaijan
  • Ukraine
  • Belarus


  • Sri Lanka
  • Maldives
  • Uzbekistan
  • North Korea
  • Tajikistan
  • Iran(Islamic Republic of)
  • Syria
  • Kazakhstan
  • India


  • Barbados
  • Aruba
  • St. Barthelemy
  • Guatemala
  • Guadeloupe
  • Bahamas
  • Martinique
  • Jamaica
  • Costa Rica
  • Dominican Republic
  • El Salvador
  • Cuba
  • Trinidad And Tobago